Implementation Services
From planning to go-live, we make your digital transformation seamless. Our implementation services cover the entire journey, starting with business analysis and requirements gathering, followed by system setup and configuration, as well as data migration and validation. We also provide customization tailored to your workflows to ensure the system fits your unique needs. Finally, our team supports you through user acceptance testing and go-live, guaranteeing a smooth transition and successful adoption.
See the six phases in detail →
Training and Certification
Training and certification are delivered by our own customer support team, or through one of our authorised training centres and dealers. Training is part of the price of the system rather than a line item on top of it — Nama commits to train your staff against a planned schedule as part of every implementation, so the people who will run the system are qualified on it before go-live.
Support and Maintenance
Our engineers support customers wherever they are, and most of that work is done remotely. Every system is covered while it is under warranty; when that period ends you can move onto a service agreement that keeps both technical support and access to new releases in place. Releases carry fixes for defects that have been reported and the enhancements customers have asked for, and you can download them throughout your warranty or agreement.
Service Centres and Partners
Nama extends its reach through service centres and certified business partners across the region, so the people who support you are close to your market rather than in a single head office. Partners qualify by certifying their sales, functional, technical and implementation staff on the product, and they draw on pre-sales and second-level support from our own team when a question needs the people who build the system.
