Question 1

How can I add a new item?

Accepted Answer

Go to Inventory module Inventory file, and then add the new item taking into account the item type, item unit and the the item configuration.

Question 2

After I had started working in Nama, I discovered that I need other features?

Accepted Answer

Nama is a Customizable Readymade application which allows user to implement the system according to the work requirements. Most required features may be supported by Nama implementers via the options of the system; however, if the required features are not supported, you can Contact with Nama company to order the required enhancements, and it will be considered by Nama according to its notability and customers' needs; consequently, required enhancementsmay be provided in a next release.

Question 3

After the end of warrantee period, can you support me?

Accepted Answer

Yes, after the end of warrantee period, the customer can request a service agreement to have a technical support and acquire new releases.

Question 4

Are there attendance systems for many shifts in Nama ERP?

Accepted Answer

Yes, Nama provides a flexible method to define attendance plans according to the work nature. For example, you can define many shift plans for management employees, factory workers, workers of nigh shift, ..etc.

Question 5

Are there automatically reconciliation methods with banks, customers, and vendors?

Accepted Answer

Yes, via bank reconciliation system, you can automatically compare between bank statement and the enterprise statement in order to reconcile the balances in both statements. By the same manner, Nama supports reconciliation with customer, vendor, or any other individual account.

Question 6

Can employee approve a request via e-mail?

Accepted Answer

Yes, the system allows the employee to accept or reject an approval request via his e-mail. The approval request may be sent also via SMS.

Question 7

Can I login to the system outside the enterprise?

Accepted Answer

Nama is a web based application. You just have to enter the server address and login using your database and password in order to achieve your tasks. Moreover, you can login to the system via the tablet, mobile as Nama ERP is compatible with these techniques.

Question 8

Can the enterprise receive goods temporarily without affecting on the stock balance?

Accepted Answer

Yes, Nama supports receiving goods temporarily either to inspect items firstly via “Stock receipt inspection” document or to receive goods without affecting on the stock balance for any other reason via “Initial receipt” document.

Question 9

Can the enterprise send reports for specific users automatically via Nama ERP?

Accepted Answer

Yes, Nama provides a system to send reports for specific users. These reports may be sent as notifications that appears on the system interface, via e-mail, or SMS. This technology may be used to acknowledge the enterprise by the current balance in the banks, approaching repayment checks, approaching expiration date for items, or acknowledge employees by transferring their salaries, or any other reports.

Question 10

Can user reach to any previous copy for a document?

Accepted Answer

Yes. Nama provides a unique system to easily reach to any previous copy for any document. For example, if a sales invoice was modified twenty times via different users, you can reach to any previous copy for this sales invoice and recognize all modifications occurred on this copy that distinguish it from its previous and next copies. In this example, if you have authority, you can reach to the sales invoice copy number 18 and recognize its changes that distinguish it from its previous and next copies. Nama supports this feature in all Nama documents with any number of copies.

Question 11

Can user retrieve documents or records that were mistakenly deleted?

Accepted Answer

Yes. user you can retrieve deleted documents from Nama Recycle Bin. This way, user can rectify any document that was deleted mistakenly; furthermore, the size of Recycle Bin provides an indicator about the method of handling data entry by users.

Question 12

How can I change the login company?

Accepted Answer

In the upper left corner of Nama ERP, click on the company name and change the login company. (Arabic Interface) In the upper right corner of Nama ERP, click on the company name and change the login company. (English Interface)

Question 13

How can I know the last update of my Nama ERP.

Accepted Answer

In English interface, Press on the name "Nama" existing in the upper right corner. In English interface, Press on the name "Nama" existing in the upper left corner.

Question 14

Could I perform stocktaking procedures at any time within the year.

Accepted Answer

Yes, you can perform all stocktaking procedures at any time within year according to the commonly recognized accounting rules. Furthermore, Nama provides an important feature as users may discovers that there are missed data not entered before stocktaking process which will affect on the inventory value. In this case, you can contact the technical support in order to solve this problem without having to re-perform stocktaking and suspend users again.

Question 15

How can I define a notification when adding or modifying a document?

Accepted Answer

You have to open the notification definition file. choose the type of the document, and check the two boxes (use with insert, use with update) enter in the "Notification Template", and "Email Template" fields the following text ("Required document" has been (updated/Inserted) Document Code {Code} ) Choose the targeted employees that will receive the Email

Question 16

The translation does not work after defining it!

Accepted Answer

Go to the translation overrider file and reload the translation from the button of reloading, and then reload the file the contains the word to translated.

Question 17

Does Nama ERP provide a flexible system for user’s authorities?

Accepted Answer

Yes, Nama supports a very flexible system for user’s authorities at level of the following: - Targeted Employees You can define authority at the level of each employee, department, branch, or the job such as sales manager for example. - Authority Area You can define the authority at the level of screens. For example, customer screen may by authorized for only sales managers. Authority also, could be defined at the level of records. For example, some inventory items may be viewed by specific users only. Finally, you can apply authority at the level of fields such as providing authority to view "Standard Cost" field for only specific users. - Authority Type Nama provides several types of authorities, such as view, addition, editing, and deleting authority. For example, you can allocate the view of some records to some users; however, the addition and editing authorities of inventory items may be allocated to some other users. Also, at the level of fields, you can customize the "average cost" field, for instance, to be viewed for some users and hidden for the others. - Conditional Authority You can define conditional authority at any level of complexity. For example, you can limit sel

Question 18

Does Nama ERP provide a reservation system for items?

Accepted Answer

Yes, Nama supports reserving items for customers in all sales documents optionally. For example, you can adjust the sales quotation so that it reserves its items upon saving. This feature applies on all sales documents. Furthermore, Nama supports a reservation document to reserve quantities of some items in order to be used in any of sales documents.

Question 19

Does Nama ERP provide a system for financial and sales budgets with comparing between actual and planned balances?

Accepted Answer

Does Nama ERP provide a system for financial and sales budgets with comparing between actual and planned balances? Yes, Nama provides a special menu for budgets. You can define a scenario of planned budget for purchases account, salaries account, or any other account whether per year or per month. You can define the account budget for a certain cost center or many cost centers. Nama also provides defining a budget (forecast) for sold items either for a specific item or a group of items (such as drugs or chemicals). You can define many scenarios per customer or salesman to record the expected sales amount for each item (or a group of items) at the level of a specific period or any of defined cost centers such as department, section. Nama provides a mechanism to calculate the cost of the budget items, and then the expected profit.

Question 20

Does Nama ERP provide a transportation system for employees?

Accepted Answer

Yes, Nama supports defining variant plans to transport employees taking into consideration the dates of ride and get off for each employee.

Question 21

Does Nama ERP provide a voting system for pricing item in order to have indication for pricing items?

Accepted Answer

Yes, Nama provides a voting system that allows all sales employees to suggest prices for product in order to have information about the average, minimum, and maximum prices. This way, the decision maker can easily define the proper price.

Question 22

Does Nama ERP provide fixed asset maintenance system?

Accepted Answer

Yes, Nama provides maintenance schedule for fixed assets, where you can define dates and times within which fixed assets should be maintained. Nama supports displaying notification messages for approaching assets in order to set machines in standby mode for maintenance. Nama supports defining check lists to assure the quality of maintenance process, where the quality controller has to answer the check lists to assure the maintenance process.

Question 23

Does Nama ERP require posting documents or performing any action to know the items costs?

Accepted Answer

Nama system does not wait for posting documents in order to calculate the items costs, as you don't have to post documents with Nama; rather, the cost is calculated upon saving documents. Nama also recalculates the items costs upon modifying or deleting any old documents or even adding document by previous dates taking into account the documents arrangement and its effect on the average cost.

Question 24

Does Nama ERP support a work flow system using Email and SMS?

Accepted Answer

Yes. With all Nama systems, you can monitor all user’s activities, and track all their tasks, the matter which is named "Work Flow", where you can define any work flow cycle including the order of documents entry taking into account pending approvals from managers and responsible. User will be instantaneously aware of required tasks, approvals of his managers, and pending approval of his subordinates. Approval requests will be automatically displayed on the user interface. Nama also supports sending these approval requests via Emails or SMS.

Question 25

Does Nama ERP support additional cost on the items rather than the purchase price?

Accepted Answer

Yes, User can generate "Additional receipt cost" documents to charge the item cost by any additional cost such as shipment cost, customs, taxes, or any additional expenses. These additional costs could be distributed manually or according to weight, quantity, ..etc. Furthermore, Nama supports generating Re-evaluate documents to change the item cost for any reason.

Question 26

Does Nama ERP support assembly items that may be assembled by different methods?

Accepted Answer

Yes, Nama supports assembling many items to produce an assembly one to be used as an independent item in Nama documents. Assembly item could be dismantled into many items. Assembly item could be assembled by different methods using different items.

Question 27

Does Nama ERP support automatically coding using items parameters such as sections and departments?

Accepted Answer

Yes, Nama supports automatically coding system. In order to recognize the flexibility of coding items, you have to know the following: - You can define five categories for each item. - You can define five classes for each item. - You can define a group, brand, and a model for each item. All these parameters could be used in the item coding method. For example, the item code may be (Item category + Item class + Item model). Furthermore, you can use any of item fields such as color, size, or brand. This way, the item code generated automatically and the item name is also generated as (LG HSN09ISM 1.0HP Smart Inverter Split Type Air Conditioner (White)).

Question 28

Does Nama ERP support many units for the item?

Accepted Answer

Yes, with Nama, user can define infinite number of item units along with the conversion between each unit and other units, in addition to define a default unit for sales and a default unit for purchases. Nama also allows displaying the item quantity by any defined unit according to user’s desire.

Question 29

Does Nama ERP support price lists and seasonal prices?

Accepted Answer

Yes, User can define many pricing lists for each customer and link these prices by specific dates. Nama supports price quotation system to apply discounts and free items per item, invoice, or customer taking into consideration the item quantity, sale date, ...etc. Nama also supports the sale points system. All these systems could be applied according to defined rules regardless the degree of complexity.

Question 30

Does Nama ERP support simple equations to calculate the salaries components that may be modified to adapt the actual work?

Accepted Answer

Yes, Nama provides a flexible method to define variable salary components regardless the level of their complexity without having to define scenarios that require technical information like programming language.

Question 31

Does Nama provide a capability to record the applicant’s data?

Accepted Answer

Yes, via candidate file, you can record comprehensive data for each applicant such as contact, personal information, and test result.

Question 32

Does Nama provide a management system for employee’s meals?

Accepted Answer

Yes, Nama allows multiple meals types for employees and workers. These meals vary in terms of the position of each employee and the meal time. You can create meals plans according to attendance and leaving times. You can also define cash allowance in case of dispense with the meal.

Question 33

Does Nama provide a management system for enterprise vehicles with recording all its data?

Accepted Answer

Yes, Nama monitors all enterprise cars, where you can define each car via a specific file and determine whether this car is owned or rented as well as chassis number, color, model, consumed kilometers for each car,...etc. you can monitor all procedures performed for each car such as License Renewal, Maintenance, accidents, traffic violations. Nama also allows charging the cost - or percentage of cost - for the traffic violation on the responsible as well as deducting this value from his salary.

Question 34

Does Nama provide a system for job offers?

Accepted Answer

Yes, Nama provides sending job offers for accepted applicants, and apologies for rejected applicants automatically via e-mail system.

Question 35

Does Nama provide a system for testing applicants, evaluating them?

Accepted Answer

Yes, Nama provides many documents to monitor applicants from job request to acceptance or rejection such as the documents of vacancies, tests, tests results, and work starting.

Question 36

Does Nama provide data backup service automatically, and what if there was loss of data?

Accepted Answer

Nama advices customers to take a database backup periodically. SQL server for example, allows users to make a database backup at specific times periodically. Customer will take the risk if he does not follow this approach.

Question 37

Does Nama provide free releases for new enhancements and bug fixes?

Accepted Answer

Yes, developer company launches new releases for Nama systems including fixing for discovered defects and required enhancements. Customers within a warrantee period or service agreement can periodically download these releases

Question 38

Does Nama support loans for employee and installment systems?

Accepted Answer

Yes, Nama provides a flexible method to define plans for repayment a loan in terms of the installments number, and the value of each installment. Nama also allows modifying this plan after some payments and then recalculates the installments number and the installment value. You can monitor the paid and not paid installments and recognize remaining value. Nama also provides the ability to link loan installments with the employee salary so as to deduct the installment value from the salary automatically. Nama provides loan relief document to exempt the employee from loan value or part of loan value. Nama also provides stopping installments within a defined period and reapplying installments again.

Question 39

Does Nama support variable shift plans that may be exchanged between employees?

Accepted Answer

Yes, Nama supports defining variable shift plans that differ periodically according to the work nature. For example, user can define switched shift plans for workers so as to alternate their working hours daily, weekly, or monthly with the capability of defining exception shift plans inside their shifts to adapt the work nature. The employee salaries could be affected by their attendance.

Question 40

Does the enterprise providesfree releases for new enhancements and bug fixes?

Accepted Answer

Yes, developer company launches new releases for Nama systems including fixing for discovered defects and required enhancements. Customers within a warrantee period or service agreement can periodically download these releases

Question 41

Does the price include training and implementation services?

Accepted Answer

Yes, the price includes installation, implementation, and training services. Nama is committed to implement the system to meet the customer requirements and train the customer stuff according to a planned schedule.

Question 42

The notifications are not sent from Nama ERP to the Emails!

Accepted Answer

Please, go to the System setting: global configurations - Email And SMS page Make sure that the configurations of "Email Sender Settings" are correct.

Question 43

An error occurs while saving stock taking document?

Accepted Answer

Make sure that all units in the document are specific for their items.

Question 44

How can I give an authority to a new user?

Accepted Answer

Open the record of this employee in the User file, and insert the required authority in the "SecurityProfile" field Please note that authorized persons only can perform this procedure.

Question 45

How much does Nama cost?

Accepted Answer

The price of Nama differs according to the country it is sold in. It also differs according to which systems you buy — Nama provides financial, manufacturing, real estate, service and other systems — and according to how many legal entities you run, how many concurrent users you need, and how many point-of-sale machines you operate, since a register is licensed per machine rather than as a user. Branches are not a factor. A company with one branch and a company with twelve pay the same for the software, and linking branches so that balances and quantities are visible across all of them does not change the price either. Contact your nearest Nama office for a quote against your own scope, or read what the price includes and what moves it.

Question 46

I already have a system and want to transfer to Nama. Do you provide data transfer service from my system to Nama?

Accepted Answer

Yes, we can transfer your data upon installing Nama within a short time. All we need is the capability of exporting data from your system to Excel, and then, we can import this data to Nama. Technical support stuff will help you in this point.

Question 47

I have many branches; can I link these branches with Nama?

Accepted Answer

The system provides an effective mechanism to link all customer branches to each other and monitor the cash flows, balances, and quantities in all branches in order to have identical databases in all branches.

Question 48

If I discover a system error, will it be immediately fixed?

Accepted Answer

You can inform the company by the discovered error, and if it is actually error, the development company will fix this error in a next release; however, Nama company is committed not disrupt the customer, where this error will be fixed immediately in case the client is disabled from work.

Question 49

If I have discovered a system error, will it be immediately fixed?

Accepted Answer

You can inform the company by the discovered error, and if it is actually error, the development company may fix this error in the next release; however, Nama company is committed not disrupt the customer, where this error will be fixed immediately in case the client is disabled from work.

Question 50

if I start working with Nama, then I discover that I need other features, what will happen?

Accepted Answer

Nama is a Customizable Readymade application which allows user to implement the system according to the work requirements. Most required features may be supported by Nama implementers via the options of the system; however, if the required features are not supported, you can Contact with Nama company to order the required enhancements, and it will be considered by Nama according to its notability and customers' needs; consequently, required enhancements may be provided in a next release.

Question 51

I’m already have a system and want to transfer to Nama. Do you provide data transfer service from my system to Nama?

Accepted Answer

Yes, we can transfer your data upon installing Nama within a short time. All we need is the capability of exporting data from your system to Excel, and then, we can import this data to Nama. Technical support stuff will help you in this point.

Question 52

Is there a maximum number for users?

Accepted Answer

No. Nama works with any number of users at the same time; however, the number of users is limited by the users’ license.

Question 53

Is there a way to change the fields titles?

Accepted Answer

Yes. Nama allows changing the fields titles at any time according to the enterprise nature without any restrictions.

Question 54

How can I display the items sales in a defined company according to a defined date?

Accepted Answer

In the system report designed for this target, you can filter from company to company, and from date to date.

Question 55

While saving a letter of guarantee closing document, an error occurs that there is no consistence in the letter of guarantee type?

Accepted Answer

Please, go to the the term of "Letter of Guarantee closing" document you have used , and make sure that the guarantee type selected in document is consistent with the guarantee type selected in the guarantee type selected in the document term, or the document term, you have used, has no guarantee type selected.

Question 56

May account tree be used by many companies on the same database?

Accepted Answer

Yes. Nama allows defining one account tree that includes any number of companies according to commonly recognized accounting rules

Question 57

May the customer increase the system users thereafter?

Accepted Answer

Yes, customer can increase the number of the system users at any time. Contact your nearest branch of Nama to have information about the fee required to increase the users number.

Question 58

May the employee have two users with two different authorities?

Accepted Answer

Yes. The system administrator – or anyone that has this authority – can define any number of users to the same employee.

Question 59

Does Nama system provide the features of multinational systemslike Oracle or Axapta?

Accepted Answer

Nama company has taken a lot of time before designing the system to be acquainted with the competitive systems, and then chose the proper features. While implementing the program, you will notice that you have to define a legal entity firstly, and then define departments, branches, sectors, and others in addition to define the authorities of these sections, and their users like the some multinational systems. You can trust Nama as a strong competitive system in Arab region.

Question 60

Nama ERP has stopped

Accepted Answer

.Go to the path "C:\Program Files\Apache Software Foundation\Tomcat 9.0\bin\Tomcat9w.exe", and then, Press on Start button

Question 61

The notifications Inside Nama Erp are not sent to Emails

Accepted Answer

Please, assure that the email of the company is defined in the (System settings: Global configurations - Page (Email And SMS))

Question 62

How can I change the translation of a specific document or file?

Accepted Answer

Go the Translation overrider file Enter the document name to be changed in the Id, and enter the Arabic and English names of this Id In a new line, enter the same document name followed by (s) letter, and enter the Arabic and English name for the plural name of the document to be translated. Save the record and Reload the translations. You can know the document name to be translated from the link of this document. For example, the sales invoice name will be the SalesInvoice word in the part "/0&entity/SalesInvoice&page"

Question 63

While displaying a generated system entry, some accounts are repeated?!

Accepted Answer

In the (Document Term - Invoice Effect) of the document that generated this entry, select the check box "Shorten Ledger".

Question 64

How can I force user either insert the supplier or define the the account 1020901 as a debit account

Accepted Answer

You have to define the following criteria based validation for the stock receipt: In the {When query}, enter the query(select case when {supplier.id} is null) In the {Then Query}, enter the following query (select case when {subsidiary.code} ='1020901' then 0 else 1 end)

FAQ

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